Skincare products are everywhere, but few retailers provide services that NO FACE does. Major retailers such as Sephora, Mecca, Ulta and department stores provide a selection of beauty brands for self service, meaning that consumers choose what they want, and the retailers are merely platforms for transactions. The issues are that consumers mostly lack professional skin knowledge, and sales assistants often only listen to brand promotions without truly understanding customer skin concerns as they don’t have any dermatological knowledge. Here’s where NO FACE fills in the gap – a gap between retailers and professional dermatology consultants. NO FACE does this by providing skin consultation services from its accredited skin advisors that help consumers to actively match their skin types with the right brands and products. This builds trust and especially through their well received Skin Match Guarantee, boosted customer satisfaction tremendously, establishing a new generation of trusted skin advising retail platform as NO FACE Skincare. Active brands such as ACTIVITA, Clarifier and H4O, FacePal already grabbed their initial spots as they provide targeted skin solutions to problem skin types. With exclusive deals and promotions, NO FACE has attracted celebrity users and star Olympian athletes to be their brand ambassadors.
Real Skin Advice Professionally
NO FACE not only just provides real skin advice professionally, it’s the whole brand experience that sets it apart from the other beauty retailers. Usually you never hear from the sales person or an advisor if you purchased from elsewhere, there usually won’t even be one person to speak to, and if you bought a product that you didn’t like, then there’s no way back. But it’s not the case at NO FACE, you hear from their skin advisors constantly, who help you check order status, shipping status and even constantly follow up to make sure that you know how to use the products properly and that they work for your skin. It’s that level of dedication that really grasped customers’ hearts. With a whopping customer retention rate that doubles that of average retail retention rate, NO FACE continues to delight their customers through innovative online shopping experiences such as providing Sensory Profiles to instantly show product texture, and 4D skin assessment to help customers understand their skin types for better product fit.
Customers say that they shop at NO FACE because of the trust with the skin advisors and products that truly work for their skin.
With the onboarded active brands, NO FACE ensures that all of them are environmentally friendly and with a sustainability focus with zero emission in the production process. Retail intelligence shows that strong consumer trust leads to greater success in online retail.
