Who are they and how to contact them
Wise is severely regulated in Australia. They are governed by the Australian Securities and Investment Commission and have an Australian Financial Services License (ASIC). Wise (formerly TransferWise) is a global money transfer service that allows you to send and receive money from anybody on the globe. Whether you transfer money using their Borderless account or their multi-currency account, your money is safe with them.
Company information
Wise Australia Pty Ltd with ACN 616 463 855 provides the Services, and the registered address is a care of Gadens Lawyers, Level 20 MLC Centre, 19 Martin Place, Sydney NSW 2000, Australia.
Wise Australia Pty Ltd is registered with ASIC and APRA
Wise Australia Pty Ltd is the holder of an Australian Financial Services license (AFSL: 513764) issued by the Australian Securities and Investments Commission (ASIC). TransferWise is also an Australian Prudential Regulation Authority-approved Purchased Payment Facility provider (APRA).
Send money
When you pay for a “Money Transfer” transaction in a currency other than the Australian dollar, you are dealing with a different Wise entity, and your funds will be held following the regulations and licenses applicable to that entity, as Wise Australia Pty Ltd is regulated by ASIC, holds an Australian Financial Services Licence (AFSL), and is APRA authorized as a financial institution. 513764 is their ASIC registration number. The Australian Transaction Reports and Analysis Centre also receives reports from them (AUSTRAC)
How to contact them
You may contact them by email, chat room, or phone. Their contact information may be found in the website’s “Contact” section. If you have previously supplied the relevant documentation, your late payment will be considered as soon as feasible. If you haven’t previously done so, the groups will take a bit longer to contact you!
Also See: How Do I Use Money Transfer Apps When International?
Important notice
If you feel that your Wise Account or other security credentials have been stolen, lost, misused, or otherwise compromised, you must notify Customer Support immediately and reset your password. Any unreasonable delay in alerting them may jeopardize the security of your Wise Account and make you liable for financial losses.
How TransferWise may contact you
contact you via email
For this reason, you must always have at least one valid email address in your Wise Account profile. Incoming communications should be checked on a regular and frequent basis, as these emails may contain links to other communication on the website. If you do not maintain or check your email and other forms of contact, you will miss emails about your transactions and services. TransferWise shall not be liable for any damages or repercussions if you do not follow these instructions. If TransferWise has valid concerns about the security of your Wise Account or suspect or actual unauthorized usage of your Wise Account, they will contact you by phone, email, or both (unless contacting you would be unlawful or compromise their reasonable security measures).
Also Enjoy: Don’t Be Left in the Dust Without Knowing How to Send Money Online
Other ways Wise may contact you
In addition to email, they may contact you by letter or phone if required. TransferWise may contact you by SMS if you use any mobile services. Any correspondence or notices from the following individuals:
- If you get an email before 5 p.m., it is considered received the same day. If it arrives in your email inbox after 5 p.m. or at any other time, it will be considered received the next day.
- International mail is thought to arrive five days after it is sent, whereas domestic mail is thought to arrive three days after it is sent.
- SMS messages will be considered received if they are received on the same day.
Furthermore, if applicable law requires TransferWise to provide you with information on a durable medium, they will send you an email (with or without attachment) or a notification directing you to information on the Website in a way that allows you to print or save the information in another format for future reference. Any messages sent or made accessible to you by TransferWise should be copied.
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